Plan your next cruise with EXT Cruise ServiceToll Free: +1-888-688-1651

Cruise Cancellation Assistance

Need to cancel a cruise? EXT Cruise Service can help you understand the cancellation process for your booking. Cancellation outcomes vary according to the cruise line, fare conditions, booking date and the terms attached to your reservation.

Before You Cancel

Review your booking confirmation and cancellation conditions. Some deposits, promotional fares, service fees and other amounts may be non-refundable.

How to Request Cancellation

  1. Have your booking reference available.
  2. Call our toll-free number at +1-888-688-1651.
  3. Tell our team your preferred cancellation date and reason if required.
  4. We will check the applicable supplier terms and explain the available options.

Cancellation Charges and Refunds

Any applicable charges are determined by the booking terms. If a refund is approved, processing time can depend on the cruise line or payment provider.

Need Assistance?

For booking-specific assistance, call +1-888-688-1651. Please do not send full payment-card details through an unsecured web form.